01
Phone diagnosis
We ask what you are seeing: water at the base, a running tank, a crack, or a rocking bowl. That tells us whether to bring a wax ring, flange repair kit, or replacement bowl. You get a straight answer on timing and a price range before we roll.
02
On-site inspection
The technician shuts off the supply line, drains the tank, and pulls the toilet if needed. We check the flange, wax ring, closet bolts, and the floor around the base. An inspection camera goes into the drain when we suspect a clog or a broken flange below the surface.
03
Repair and parts swap
We replace the failed part: wax ring, flapper, fill valve, flush valve, supply line, or shut-off valve. Cracked bowls get swapped for a new Kohler, American Standard, or Toto bowl that matches your rough-in. All parts are on the truck.
04
Reset and seal
The toilet goes back down on a new wax ring, new flange bolts, and a clean flange. We shim and caulk the base so it does not rock, then torque the bolts evenly. A level bowl with a proper seal is what keeps sewer odor out of the bathroom.
05
Flush test and walkthrough
We run three full flushes, check for leaks at the base and supply line, and confirm the tank shuts off clean. You get a walkthrough of what failed and what to watch for. Most jobs are done in under two hours.